Refund policy

Signature-only books and bookplates

If you change your mind about a non-personalized purchase, including an item signed with Ava’s signature only, email Ava@AvaDevlin.com within 14 days of delivery to request a return. Include your order number and the item you would like to return.

Items must be unused and in their original condition. Bookplates must not have been peeled or applied. We will provide return instructions and an address; please do not send items back before contacting us. Send approved returns within 14 days of receiving the instructions, packed securely.

For change-of-mind returns, you pay the return postage. Original shipping charges are not refunded. We do not charge a restocking fee. A tracked return service is recommended.

Personalized dedications

Books and bookplates personalized with a recipient’s name or a custom dedication cannot be returned simply because you change your mind. Please check your requested wording carefully. This restriction does not apply to damaged, faulty, or incorrect items, or limit rights you have under applicable law.

Damaged or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us as soon as possible with your order number and a description of the problem. Photos of the item and packaging help us investigate.

We will work with you to arrange a replacement or refund as appropriate, at no additional cost to you. If a return is needed, we will provide a prepaid label or another agreed method. If a replacement is unavailable, we will refund the affected item and its applicable shipping charge.

Cancellations and corrections

Contact us promptly if you need to cancel or change an order. We can cancel unshipped, non-personalized items. For personalized items, cancellation is available until personalization begins. Once an order has shipped, the returns terms above apply. We cannot guarantee that an email will reach us before preparation or shipment.

Refunds

We will notify you after reviewing your returned item. Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to show the credit. We do not require you to accept store credit instead of an approved refund.

For a change-of-mind return, the refund covers the accepted item’s purchase price and applicable tax, excluding original shipping. If the item is damaged, faulty, or incorrect, the resolution described above applies.

These terms do not limit any rights you have under applicable consumer law.